Your privacy is important to us.
We value your trust and are committed to protecting and safeguarding any
personal information you give us. This document, which we update from time to
time, describes how we use and process your personal data and how we use
cookies. It also tells you how you can contact us if you have questions about
your personal information.
RedPlate Technologies Jamaica Limited (RedPlate) is a Jamaica Based, Technology Driven, Fully Integrated Fulfilment, Logistics, and Transportation Solutions Provider with backward integrations into e-commerce.
The information that follows
applies to all of these platforms.
Privacy
What kind of personal information does RedPlate use?
When you make a transaction,
you’ll be asked for your name, address, telephone number, email address,
payment details, and your login preferences for use on the platform.
To make it easier to manage your
transactions and bookings, you can open a user account. This allows you to save
your personal settings, review previous bookings and manage future
transactions.
When you visit our websites, even
if you don’t make a transaction, we may collect certain information, like your
IP address, or browser, and information about your computer’s operating system,
application version, language settings and pages that have been shown to you.
If you’re using a mobile device, we might also collect data that identifies
your mobile device, device-specific settings and characteristics and
latitude/longitude details.
We may also receive information
about you when you use certain social media services.
Why does RedPlate collect, use and share your personal data?
Transactions: First and foremost,
we use your personal data to complete and administer your online transaction
and forward your transaction details to the transporter and driver you have
booked.
Customer service: We provide
international customer service 24/7 from our offices. Sharing your details with
our customer service allows for a quick response when you need us – including
helping you find appropriate services and any questions you might have about
your transaction.
Customer reviews: We may use your contact information to invite you to write a customer review after your transaction. This can help other Customers choose delivery or item for a transaction that suits them best.
Account administration: We offer
a user account facility on our websites. We use the information you give us to
administer this, allowing you to manage your bookings, take advantage of
special offers, make future transactions more easily and manage your personal
settings. Managing personal settings allows you to keep and share lists, share
photos, see items that you’ve searched for before, and see other information
you’ve provided about transactions, bookings and destinations. It also allows
you to see any reviews you submitted about items you have bought or viewed. If
you want, you can share certain information in your user account by creating a
public profile that’s associated with either your own first name or a screen
name of your choice. The type of information you can share on this platform
includes your photo, the names of items you’ve bought, your trips and
transaction lists, your plans for future transactions and bookings, your
reviews and other information about our services.
Marketing activities: We also use
your information for marketing activities, as permitted by law.
For example:
When you make a transaction with us or set up a user account, we may use your contact information to send you news about similar related products and services. We also send our customers regular newsletters by email. You can opt-out, or unsubscribe, from marketing communication at any time.
Based on the information you
share with us, individualized offers may be shown to you on the RedPlate websites,
in mobile apps or on third-party websites, including social media sites.
When we believe that a particular
offer may be of interest to you, we may decide to make contact with you by
phone or email.
Other communications: There may
be other times when we get in touch by email, by post, by phone or by texting
you, depending on the contact information you share with us. There could be a
number of reasons for this:
- We may need to respond to and handle the requests you have made.
- If you haven’t finalized a transaction online, we may email you a reminder to continue with your transaction. We believe that this additional service is useful to you because it allows you to carry on with a transaction without having to search for the service items again or fill in all the transaction details from scratch.
- When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with RedPlate.
- We may also send you other material related to your transaction, such as how to contact RedPlate if you need assistance or a summary of previous transactions you made using RedPlate.
Market research: We sometimes ask
our customers to take part in market research. Any additional personal details
that you give us as part of the market research will only be used with your
consent.
Fraud detection and prevention:
We may use personal data for the detection and prevention of fraud and other illegal
or unwanted activities.
Improving our services: Finally, we use personal information for
analytical purposes, to improve our services, enhance the user experience, and
improve the functionality and quality of our online transaction and booking
services.
How does RedPlate use social media?
We use social media to promote our services, partners’ businesses and to promote, improve and facilitate the websites of our own service. For example, we integrated social media plugins into RedPlates websites. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, RedPlate uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with RedPlate. When you register with a social media app, you’ll be told which information will be shared with RedPlate. The information you choose to share with us may include the basic information that’s already available in your social media profile, email address, status updates and your friend’s list. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates things like personalizing our websites to suit your needs, connecting you with your friends and analyzing and enhancing our related services.
We may also enable you to sign in
to RedPlate services with your social media accounts. Your social media
provider will be able to tell you more about how they use and process your data
in such cases.
How does RedPlate share your data with third parties?
In certain circumstances, we may
share your personal data with third parties.
The transaction you booked: In order to complete your transaction,
we need to transfer relevant transaction details to the services (Cab/Cargo/Bickle/Markets/Courier/Paigo)
you booked with. This may include information like your name, contact and
payment details, the names of customers traveling with you and any preferences
you specified when making a booking.
Your local RedPlate office: In order to support you during the transaction
process and throughout your journey, your details may be shared with
subsidiaries of the RedPlate corporate family. To find out more about the
RedPlate corporate family, visit About Us. Your information might also be
shared with other members of the RedPlate Group for analysis to provide you
with transaction-related offers that may be of interest to you and to offer you
customized service.
Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the transaction information on our behalf to the service item you just booked, or we may instruct third parties to contact you. When a transaction requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our services on other platforms or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
Competent authorities: We work with partner websites around the
world to distribute the service items listed on our website and mobile apps (Cab/Cargo/Bickle/Markets/Courier/Paigo).
When you make a transaction on one of these business partners’ websites,
certain personal information that you give them may be shared with us.
Similarly, we may share information with this business partner, for example, as
part of the administration of your account, in order to manage your transaction,
so that they can address queries related to your transaction and for marketing
purposes. In this context, your information is governed by the privacy policies
of these business partners.
Business partners: We work with business partners around the world
to distribute or advertise services and to help our business partners
distribute and advertise their related services. This may mean that their
services are integrated into our websites or they have been enabled to show a
customized advertisement on our websites – or we are advertising on theirs.
When you make a transaction on one of our business partners’ websites, certain
personal data that you give them will be forwarded to us. Certain business
partners may receive your personal data from us if requested by you. When you
make a transaction on a business partners’ website, please read the privacy
policies on these business partners’ websites for more information.
How does RedPlate use mobile devices?
From time to time we may have
free apps for a variety of mobile devices and use versions of our regular
websites that have been optimized for mobile. These apps and mobile websites
process your personal details in a similar way as our websites do – and they
also allow you to use location services to find services nearby.
How does RedPlate use customer reviews and other transaction and
booking related information you share with us?
After your use any service booked
through us, you’ll be invited to submit a customer review, which may ask for
information about the service item, the item purchased, and the
Transporter/Driver. If you don’t want your name to show with your review, you
can use your screen name (which you can choose in your user account) or it can
be displayed anonymously. By completing a customer review, you’re agreeing that
it can be displayed (as further described in our Terms and Conditions) on, for
example, the relevant service information page on our websites, in our mobile
apps, in our social media accounts and in social apps, or on the website of the
relevant service or on our business partner’s website, to inform other customers
about the quality of the service item you used.
If you indicate that a customer
review was helpful – or not helpful – we will aggregate this with feedback from
other customers in order to sort and prioritize customer reviews. We may use
the information in your lists or in other related information you share with us
in an anonymous format to help other customers find the right destination.
Cookies
What is a cookie?
A cookie is a small amount of
data that is placed in the browser of your computer or on your mobile device.
This Privacy and Cookies Policy applies to cookies and similar technologies
(hereafter together referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you
are surfing from page to page within a website, you will not be recognized as
the same user across pages. Cookies enable your browser to be recognized by the
website. So cookies are mainly used to remember the choices you have made –
choices such as the language you prefer and the currency you use. They will
also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of
cookies and different ways of using them. Cookies can be categorized according
to their function, their lifespan and according to who places them on a
website.
How are cookies used?
Our website uses the following
types of cookies:
Technical cookies: We try to provide our customers with an advanced
and user-friendly website that adapts automatically to their needs and wishes.
To achieve this, we use technical cookies to show you our website, to make it
function correctly, to create your user account, to sign you in and to manage
your bookings. These technical cookies are absolutely necessary for our website
to function properly.
Functional cookies: We also use functional cookies to remember your
preferences and to help you use our websites efficiently and effectively. For
example, we remember your preferred currency and language, your searches and
the items you viewed earlier. These functional cookies are not strictly
necessary for the functioning of our websites, but they add functionality for you
and enhance your experience.
Analytics cookies: We use these cookies to gain insight into how our visitors use the websites, to find out what works and what doesn’t, to optimize and improve our websites and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.
Commercial cookies: We use these to show you RedPlate advertisements
on other websites. This is called “retargeting” and it aims to be based on your
browsing activities on our website, such as the destinations you’ve been
searching for, the properties you’ve viewed and the prices you’ve been shown.
How long do RedPlate cookies stay active?
The cookies we use have varying
lifespans. The maximum lifespan we set on some is five years from your last
visit to our website. You can erase all cookies from your browser any time you
want. To remove RedPlate cookies from your browser, go to the link on your
browser (please note that when you click on this link, all RedPlate cookies
will be removed immediately): Purge Cookies.
How can you recognize RedPlate cookies?
You can find our cookies in your
browser settings.
Does RedPlate use third-party marketing and analytics cookies?
Yes! RedPlate uses the services
of trusted and recognized online advertising and marketing companies. RedPlate may
also use third-party providers for analytical purposes. To enable their
services, these companies need to place cookies.
The providers we use are
committed to building consumer awareness and establishing responsible business
and data management practices and standards.
When it comes to online advertising and marketing companies, we strive to only work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt-out of behavioral advertising.
Visit www.networkadvertising.org and www.youronlinechoices.com to identify the NAI members that may have placed an advertising cookie file on your computer. To opt-out of an NAI or IAB member’s behavioral advertising program, simply check the box that corresponds to the company from which you wish to opt-out.
In order to control the
collection of data for analytical purposes by Google Analytics, you may want to
visit the following link: Google Analytics Opt-out Browser Add-on.
Who has access to RedPlate cookie data?
Only RedPlate has access to
RedPlate cookies. Cookies placed by third parties can be accessed by these
third parties.
How can you manage your cookie preferences?
Using your browser settings in,
for example, Internet Explorer, Safari, Firefox or Chrome, you can set which
cookies to accept and which to reject. Where you find these settings depends on
which browser you use. Use the “Help” function in your browser to
locate the settings you need.
If you choose not to accept
certain cookies, you may not be able to use some functions on our websites.
Plus, opting out of an online advertising network doesn’t mean that you won’t
receive or be subject to online advertising or marketing analysis. It means that
the network you opted out of will no longer deliver ads tailored to your web
preferences and browsing patterns.
Does RedPlate use web beacons?
In addition to using cookies,
RedPlate sometimes uses web beacons. A web beacon is a tiny graphic image of
just one pixel that’s delivered to your computer either as part of a web page
request or in an HTML email message. Either directly or through service
providers, we use these pixels as part of our online advertisements either on
our websites or on third-party websites to learn whether a user who is being
shown an online advertisement also makes a transaction; to track conversion
with partner websites and to analyze a user’s traffic patterns in order to
optimize the travel-related services we bring to you.
Security
What security procedures does RedPlate put in place to safeguard your
personal data?
In accordance with European data
protection laws, we observe reasonable procedures to prevent unauthorized
access and the misuse of personal information.
We use appropriate business
systems and procedures to protect and safeguard the personal information you
give us. We also use security procedures and technical and physical
restrictions for accessing and using the personal information on our servers.
Only authorized personnel are permitted to access personal information in the
course of their work.
Your credit card details – when
they are needed as part of the transaction process – are
stored for a maximum of 10 days. After that, your credit card data will
be either permanently deleted from our systems or will remain hashed in our
system for fraud detection purposes. This is unless you have chosen to store
your credit card details in your personal account.
Children
The services offered by RedPlate are
not directed at children under 18 years old. The use of any of our services is
only allowed with the valid consent of a parent or a guardian. If we receive
information from a child under 18 years old, we reserve the right to delete it.
Contact
How can you control the personal data you have given to RedPlate?
You always have the right to
review the personal information we keep about you. You can request an overview
of your personal data by emailing us at admin@redplateco.com. Please write “Request personal
information” in the subject line of your email and include a copy of your
identity card to help us prevent unauthorized individuals from accessing your
personal data.
If the personal information we
have for you is incorrect, we will update it at your request. You can also ask
us to remove your personal data from our customer database by sending an email
to admin@redplateco.com with “Request for removal of personal information” in
the subject line. However, we may need to retain certain information, for
example, for legal or administrative purposes, such as record keeping or to
detect fraudulent activities. You can delete your user account at any time by
signing into your account on the RedPlate website and choosing to remove your
account.
Who is responsible for the processing of personal data on the RedPlate
website and apps?
RedPlate controls the processing of personal data on its websites and mobile apps. RedPlate is owned and operated by Redplate Company Limited, a private limited liability company, incorporated under the laws of Jamaica and has its online offices at redplateco.com. If you have any suggestions or comments about this privacy notice, please send an email to admin@redplateco.com
PERMISSIONS
We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.
android.permission.CAMERA
android.permission.READ_PHONE_STATE
android.permission.GET_ACCOUNTS,
android.permission.READ_CONTACTS
Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, and read contact for perusing contact subtleties for a crisis call. Information of client taking under authorization is appropriately secure and under law of google consents.
Location Permission Declaration:
1) ACCESS_FINE_LOCATION
2) ACCESS_COARSE_LOCATION
3) ACCESS_BACKGROUND_LOCATION
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION
Above permission is used for access location after allowing the user for accurate delivery of the product to door of customer. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources. we ensure to the customer for safe and accurate delivery with privacy taking under an authorization is appropriately secure and under the law of google consents.
ACCESS_BACKGROUND_LOCATION
Above the location background, permission is used for tracking on the user side. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources taking under an authorization is appropriately secure and under the law of google consents.
Last updated, April 2022
